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Touch screen problems

(Topic created on: 15-09-2024 12:56 PM)
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M guy
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My A21s  just works fine but suddenly the touch stop functioning and the device still working and stays like the even if I turned power off and on , I hv to restart it using( volume down b + power b ) then the touch functions again .

Is it a software issue or a screen issue ? I restart my phone 4 times daily because of it 

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AndrewL
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@M guy: If you have recently installed any files or apps from an unauthorised third party source, then please try uninstalling them to see if you notice an improvement. If the problem persists, then I recommend backing up your Galaxy A21s and performing a factory data reset. This will restore the phone to it's default settings, and should resolve any existing performance issues that you're having. For a guide on how to back up your phone and restore it to its factory settings, please click on the link below. 

https://www.samsung.com/uk/support/mobile-devices/how-do-i-perform-factory-reset-on-my-mobile-device...

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M guy
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I already did a factory reset , and installed the last update but none solves it 

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