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Original topic:

Touch Screen Problem

(Topic created on: 06-10-2022 02:17 PM)
TELCOM
First Poster
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Spoiler
 

Hi team, my Samsung A72 is working well but after few minutes my screen is not working.  I have to do the hard restart again and again.  It works for few minutes and then having the same problem after few minutes.  Please someone kindly advise me on this issue.  

 

Thank you very much 

Johnny Isaiah 

2 REPLIES 2
BandOfBrothers
Samsung Members Star ★★
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Hi @TELCOM  

 

Do you have a screen protector fitted or privacy screen protector as thesebcan sometimes hinder the sensors and screen ?

Your phone has diagnostic tools.

One is in your Samsung Members App under the GetHelp section.

The other is in your phone app when in the keypad typing in *#0*#

If no help then first try Safe Mode  > https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ turns off downloaded apps and themes etc which may highlight an app or theme that's causing conflict. 

If the issues continues then assuming all your software is up to date as a last resort back up and factory reset.

If this fails to help then a Samsung Service Centre or Samsung Experience Store may need to look at it.

I wish you all the best.  :smiling-face: 


Daily Driver > Samsung Galaxy s²³ Ultra 512Gb in Phantom Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

Bigslime96
Pathfinder
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I have the same problem is yours fixed?

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