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Original topic:

Touch ID not working

(Topic created on: 29-04-2022 02:17 AM)
Jp2001
First Poster
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Galaxy A Series

Samsung galaxy A51, no issues with the phone up until I installed the latest update, now the Touch ID wont work. tried resetting the phone and still nothing.

3 REPLIES 3
BandOfBrothers
Samsung Maker ★★
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Galaxy A Series

When you say tried resetting does that mean a full factory reset  ?

Do you have a screen protector fitted ?

@Jp2001 


Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.

The advice I offer is my own and does not represent Samsung’s position.
I have no affiliation with Samsung.

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Jp2001
First Poster
Options
Galaxy A Series

Not a factory reset no, was more hoping there would be steps I could take before that. I don't have a screen protector, its telling me that the hardware is unavailable.

BandOfBrothers
Samsung Maker ★★
Options
Galaxy A Series

Ok @Jp2001 

 

I appreciate a factory reset is a last resort.

If a wipe of the phone's system cache partition files do not work as mentioned by @Anonymous User 

> https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too. 

And > https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ turns off downloaded apps and themes etc which may highlight an app or theme that's causing conflict. 

Then maybe a Samsung Experience Store or Samsung Service Centre can assist ?


Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.

The advice I offer is my own and does not represent Samsung’s position.
I have no affiliation with Samsung.

0 Likes