Technical issue help

[Scottaproblemo46]

I recently got this mobile off my mum and its a Samsung A21s but its working so slowly a xant play games and it even takes a couple of minutes too make a phone call at tines even! I've hard reset etc but can't seem too fix the issue? I always have had Samsung phones but this is the 1st time I've had or even seen this happen with a decant Samsung smart phone please help me diagnose ot fix this problem. It would be very much appreciated Thanks Scott James Walker 

[johnz237]

Keep in mind the A21. Is 5 years old. But here are some steps to speed it up a little.

Firstly go through the files and delete any you dont need. Or, this now being your phone you could try factory resetting it- that'll make it like it's "new"
There is an option to factory reset, which is different o just simply restarting it

Also. Try making sure low power mode isn't on.

Uninstall unused apps
Remove apps you don't use anymore to free up storage space and reduce background processes

Clear the cache
Clear the temporary storage area where your phone saves files to free up space and improve performance

Update to the latest software
Updating your phone to the latest version can improve performance, fix bugs, and provide security patches

Free up storage space
Delete old files, documents, and downloads you no longer need

Use the Device care feature
This feature provides an overview of your battery, storage, and RAM, and can automatically optimize your phone

Activate auto settings
Go to Settings, then Device care, then More options, then Advanced, and then activate the Auto settings

[smiley]

Hi Scott. Thankyou for coming to this forum.

I think the first thing is would do if I was in this situation like you is to factory reset the phone back to its default state.

It is possible to backup the phone numbers, messages and photos first, but then do a complete wipe off, and see if it helps your situation.

I will say also that the A series is a mid-tier phone and depending what games you are trying to play, it could just be that the phone is not fantastic for gaming. But it should be capable to play some games.

Let us know how you get on

Smlley

[Ginsing64]

Do you think it's possible that is why the phone was passed on to you. Unfortunately tech has a limited lifespan as apps etc become more complex and needing more processor power.