29-08-2020 01:38 PM
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My partner has always had iPhone, but tried to move to android. She has not done well, so is returning to iPhone. I now have her Galaxy A50 and have used SmartSwitch to move data/settings/etc from my Galaxy S6. I am now faced with some problems, because the A50 still thinks it belongs to my partner e.g.:
1. I have a message from Samsung account stating "To continue using services securely, sign in again". When I do this, it defaults to my partner's email address. If I override it and enter my password (the same one as for this account), I receive a message stating "Incorrect ID or password"
2. If I open YouTube, it defaults to my partner's account and doesn't allow me to change. I can't even uninstall and re-install the app
3. If I go to contacts, it defaults to my partner's name
There are obviously some default settings somewhere that I have failed to find and change.
Kindly advise what I must do to make this Galaxy A mine and no longer my partner's.
Thanks
29-08-2020 02:43 PM
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29-08-2020 02:45 PM - last edited 29-08-2020 02:45 PM
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01-09-2020 10:11 AM
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thanks
