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Original topic:

Streaming problem with A53 5G

(Topic created on: 13-05-2022 09:12 PM)
guerolito
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Galaxy A Series

Hello!

I just upgrated from A70 to A53. I do not use camera, so A series are perfect for me. I have problem with the new A53. When I watch HBO Max and I pause a movie and than return to finish it the app do not work - it shows the last screen freezed, but audio and subs are going on. The problem is that this is killing all the video in the device - I can't play videos in twitter, videos in gallery, videos im FB. They are freezed. I have to restart to fix this, but I can't restart the phone 5 times in a movie. From HBO told me that the problem is in the phone, not the app. Any solution about that?!

5 REPLIES 5
teukuheru
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Galaxy A Series

Yes. I encounter similar issue with my a53. Many cases of sudden error when i cant play the video on one of the apps (mola tv, disney, or twitter) and then i also cant play the video on all of those apps until i restart the phone. I' ve contacted the service center to reinstall the software, but the issue is still unsolved.

geofhar88
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Galaxy A Series

I'm experiencing this exact same issue (also seems to be triggered by going in and out of HBO videos). This was not an issue on my previous phones, so I doubt it is the app.

Members_JHqmpUP
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Galaxy A Series

Yeah me too, streaming services, reddit app, whatsapp. Gifs and videos. Please fix.

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Linka43
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Galaxy A Series

I have the same issues plus YouTube shorts do not play at all. Did someone found a solution?

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Sean26
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Galaxy A Series

I have the same problem. Resetting the phone did not fix the issue. Submitted a warrant claim to get the phone replaced. Will update if a replacement fixes or doesn't fix the issue. 

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