Software update problem

[sjssmith]

Hi

My A52 5G juat had a software update, since then my phone will not connect to 5G. I have tried my sim in another A52 5G that hasnt had update yet and it works fine. Has anyone have this problem please?

[lminvti]

Hi @sjssmith and warm welcome 👋

It doesn't connect at all or just in certain areas? Like home?
You can try :

Try go to settings > general management > reset > reset mobile network settings

Try put sim in different sim slot.

Also make sure 5G is selected in settings > Connections > mobile networks > network mode (5G/4G/3G/2G/auto)

[sjssmith]

Hello. I have done all of that a few times and still its not working. It happened when the last software update installed.

[sjssmith]

Also, my partner has an identical A52 5G as me that hasn't updated yet and my sim in that phone connects to 5G.

[lminvti]

Is it particular area's where you don't have 5G connectivity or it doesn't connect anywhere?
Try press and hold volume down and power buttons for 10 seconds until phone boots up.

[sjssmith]

I have been using 5G here for over a year. The coverage is solid

[BandOfBrothers]

@sjssmith send this as feedback via your Samsung Members App too for samsung to analyse so they can look at this and hopefully send an update that includes a fix especially if this is happening to numerous people. 

If i can be of any further help please don't hesitate to ask  😎 

[sjssmith]

I have done that too, i hope something is done about it. I dont want to have to buy a new phone just for this.

[djkieofficial]

Is your data randomly disconnecting altogether? If so this is a problem with the one UI 6.1 update, this should hopefully be fixed soon tho as samsung are now aware of the issue as I sent them feedback about the issue. Their response was that they are gonna look into it

[djkieofficial]

Additionally to help them diagnose the issue further I am suggesting that you send them an error report using the feedback tool in the samsung members app