Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

SECURE FOLDER IS MISSING FOR NEW DEVICES

(Topic created on: 08-04-2022 12:09 PM)
6119 Views
Heapster
Apprentice
Options
- Samsung Secure folder is misisng on the settiings of my device ( Samsung Galaxy A13 ) 
- contacted samsung suport and just gpt a confirmation that secure folder is missing from settings and samsung is full aware already and was working for an update that will be release shortly. 
9 REPLIES 9
Joeeye
Maestro
Options
The A series phones do not have secure folder as far as I'm aware.
0 Likes
Heapster
Apprentice
Options
Samsung technical have confirmed should be on there but say it's a software issue? Waiting for updates
0 Likes
Sajjad Ur Rahman
First Poster
Options

Hello, did you get any update for secure folder ? and what about the A13 ? is it good phone ?

0 Likes
Heapster
Apprentice
Options
Still no update, getting use to the phone though but preferred my older Samsung
0 Likes
harq
Student
Options

Did you get an update? I have the same problem.

0 Likes
cupsbyjuliz
Apprentice
Options
Me too, I don't even want to use the a13 might stick with my a6 which has a secure folder!
0 Likes
cupsbyjuliz
Apprentice
Options
My A6 does ,but it isn't on the A13
AZOrock
First Poster
Options

The A13 is a good phone.

The only problem I noticed is that the battery does not last long like other samsung devices, and not to mention it doesn't have the secure folder.

0 Likes
RonTaZUK
First Poster
Options
I have the same issue on my A14, support team couldn't help and there was no suggestion of any known issues awaiting updates.
0 Likes