Screen cracked on its own. DID NOT DROP

2beers_ac · ‎04-12-2021

I bought my A42 November 7th and also bought an Otterbox so it was protected from day 1. This was my first Samsung phone, and it took quite some time for me to set it up. On November 17th I was working with one other coworker doing a simple project. I used a photo on my phone to build what I was doing like I have countless other times. I very gently set the phone down (I DID NOT DROP IT!) and as I looked away, I noticed my phone looked to be covered in dust. So, I picked it up. It was cracked top to bottom, it had pieces of glass and dust on it and the screen was black. If my coworker wasn't on the other side of me I would be convinced she hit it with a hammer by the way it looked, but she was a witness to this and was just as baffled as me.

Verizon told me I need a whole new device.
Ubreakifix said the screen just needed replaced, they called 8 days later saying they could not get the repair kit and I would need to contact Samsung for one.
Samsung told me I needed to send the phone in, and I would be paying for a repair, didn't even respond to my situation.
Ubreakifix now says to send the phone to them and I should have it back in 5-8 days.

I spent $450 on a phone I used for about 10 days, this is not right! I doubt I will ever buy samsung again if they do not do the right thing...

wessidegonride · ‎18-05-2022

Both my wife's phone and mine, also both A42s, did the same thing. We both had identical cracks that only spiderwebbed and got worse. Def my first and last Samsung.

evil morty · ‎22-08-2022

same happened for me with a51 5g, my screen cracked by itself a small scratch, then now it go spiderweb for my whole screen from this one tiny thingy that i had for months. i thought maybe it will be ok, but nah. never again. I'll buy from iphone next time probably, or just simply Xiaomi coz it's almost the same and much more cheaper eh.

2beers_ac · ‎22-08-2022

So samsung came through for me on this one, I still hate verizon with a passion over this (cancel asurion insurance now!). You need to tell samsung the phone exploded or blew up...they are very sensitive to these words since their phones have a reputation for exploding. It doesnt matter if it is a small explosion, phones should not do this lol.

Anyway Samsung repaired my phone and sent it back it. The phone is now terrible, very laggy, weird symptoms. I guess im glad I didnt have to buy a new one right away but dam i miss my Motorola!!!