Samsung Support is useless

[Neil_za]

After 3 months with a problematic A73 5G device, the experience with Samsung support in South Africa is an absolute nightmare, they just do not have any reason to assist.

When purchasing a new device save yourself time and trouble and buy a different brand.

Samsung do not know what customer service is at all

[BandOfBrothers]

Did you buy the phone directly from Samsung in your region or from a reseller ?

What has Samsung Support advised  ?

Check what your consumer laws are i.e for example in the UK the seller of the phone has to provide support in the first instance.

May I ask what " problematic " issues are you experiencing and what troubleshooting have you tried so far.

Has the phone been assessed by a Samsung Service Centre  ?

If you can provide more information we maybe able to offer further information and help 👍

I wish you all the best.   

[Neil_za]

Not going to waste any more time on this, but will purchase a different brand next time.