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Original topic:

Samsung Support is useless

(Topic created on: 08-08-2022 06:35 PM)
Neil_za
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Galaxy A Series

After 3 months with a problematic A73 5G device, the experience with Samsung support in South Africa is an absolute nightmare, they just do not have any reason to assist.

When purchasing a new device save yourself time and trouble and buy a different brand.

Samsung do not know what customer service is at all

2 REPLIES 2
BandOfBrothers
Samsung Maker ★★
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Galaxy A Series

Did you buy the phone directly from Samsung in your region or from a reseller ?

What has Samsung Support advised  ?

Check what your consumer laws are i.e for example in the UK the seller of the phone has to provide support in the first instance.

May I ask what " problematic " issues are you experiencing and what troubleshooting have you tried so far.

Has the phone been assessed by a Samsung Service Centre  ?

If you can provide more information we maybe able to offer further information and help 👍

I wish you all the best.  :smiling-face: 

 


Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.

The advice I offer is my own and does not represent Samsung’s position.
I have no affiliation with Samsung.

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Neil_za
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Galaxy A Series

Not going to waste any more time on this, but will purchase a different brand next time.

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