Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

SAMSUNG PASS entering wrong incorrect expiry dates for cards

(Topic created on: 06-07-2024 08:55 PM)
979 Views
Ihaveaquery
Journeyman
Options
When I try to pay for things on the internet Samsung Pass offers to enter my card informing. However, when it autofill my card details it enters the expiry date for the first card I registered even though I'm selecting a different card. I went into the settings to change the card expiry details but it keeps ignoring the input and enters the incorrect expiry dates every time.
0 Likes
9 REPLIES 9
Ethaniel-UK
Pathfinder
Options
Your issue with Samsung Pass autofilling incorrect expiry dates for your card details is likely due to a bug or incorrect configuration in the app. Here are steps you can take to resolve this issue:

### **Step-by-Step Solutions**

1. **Update Samsung Pass**:
- Ensure that Samsung Pass is up-to-date.
- Go to the **Galaxy Store** or **Google Play Store** and check for any updates to Samsung Pass.

2. **Clear Samsung Pass Cache and Data**:
- Clearing the cache can resolve issues related to incorrect autofill.
1. Go to **Settings > Apps**.
2. Find and select **Samsung Pass**.
3. Tap on **Storage** and then **Clear cache**.
4. If clearing the cache doesn't work, try **Clear data**. Note that this will remove all stored data in Samsung Pass, so you will need to re-enter your information.

3. **Remove and Re-Add Cards**:
- Deleting and re-adding the cards can reset any incorrect configurations.
1. Open **Samsung Pass** and go to **Settings**.
2. Navigate to **Payment Cards**.
3. Delete the card with the incorrect expiry date.
4. Re-add the card with the correct expiry date.

4. **Check for Samsung Pass Settings**:
- Verify that settings within Samsung Pass are correctly configured for your cards.
1. Open **Samsung Pass**.
2. Go to **Settings > Payment Cards**.
3. Ensure the correct expiry date is listed for each card.
4. If the incorrect date persists, edit the card information again and save the changes.

5. **Disable and Re-enable Samsung Pass**:
- Temporarily disabling Samsung Pass and re-enabling it can reset its functions.
1. Go to **Settings > Biometrics and Security**.
WalterFox
Navigator
Options
Samsung Pass deleted all my card details twice, and when I called customer service, they blamed me for it!
BandOfBrothers
Samsung Members Star ★★
Options

It might be an idea to delete all your current card details and then re register them @Ihaveaquery 

If i can be of any further help please don't hesitate to ask  😎 


Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

Ihaveaquery
Journeyman
Options
Thank you for all that information, that's very kind. I shall try those things. I seen someone else on the internet experiencing the same issue as me. I will link their post (it's quite a long post but they do mention the same problem about 2/3 down in their post, perhaps it's a recent bug)
https://r2.community.samsung.com/t5/Samsung-Pay/Please-Update-your-Samsung-Pass-It-s-Just-Trash/td-p...
0 Likes
Ihaveaquery
Journeyman
Options
That's very frustrating, I'm sorry to hear that. Are you using any software like SD maid?
0 Likes
Ihaveaquery
Journeyman
Options
Thank you, I shall try that too
0 Likes
WalterFox
Navigator
Options
Hey, I'm not sure what kind of software you're asking about. I don't use any third-party apps on my devices, for sure.
MaggieF
Apprentice
Options
Did it ever get resolved? Still same happening here even after all those steps done
0 Likes
Ihaveaquery
Journeyman
Options
No it is still doing the same thing @MaggieF . I was hoping the steps taken and also the subsequent Samsung updates would rectify the issue but no. I don't think Samsung look at our error reports here.
0 Likes