09-01-2020 08:26 PM in
5 days ago I bough an almost new Samsung Galaxy A8 2018. I have a HUGE problem with the front camera, when It's in photo mode - it's very laggy and blurry when I'm moving the camera. Besides all that, third party apps like Snapchat, TikTok and Instagram are using my camera's photo mode as their camera source for taking photos AND videos. The funny part about all of this is that when I switch my front camera to video mode, It has perfect quality and It'a not laggy or blurry at all.
I've done pretty much everything to try to fix this issue:
1. cleaned my camera's data;
2. tried using third party camera apps;
3. did a hard reset:
4. tried to use my camera in safe mode but the photo mode is still laggy and blurry;
5. cleaned my camera lens even tho I know It's clear and in a perfect condition;
6. I even tried shaking it but to no results.
Do any of you have the same problem as me or even a solution? Could anyone reach out to me for help?
You can contact me throgh this discusion page or by email - firstname.lastname@example.org
13-01-2020 05:14 PM in
Hey @Kristaps! As further troubleshooting steps, make sure that the A8 is running on the latest software version. Also, could you run a Hardware Test on the phone? Go to: Samsung Members app > Press Get help > Press Interactive checks > Camera. Once completed, please share the results.
13-01-2020 05:25 PM in
Right, I see. You have gone through all the steps that a technical advisor could offer. At this point, I would recommend having the phone inspected by a Samsung Engineer. You can find your closest Samsung Support Centre here: https://www.samsung.com/uk/support/service-centre/
Also, make sure to remove any case, cover, SIM and SD Card and to back up the phone prior to the visit to the Support Centre.