Hello @Jayaw32
Please Run the diagnostic tool found in your Samsung Members App to see if that highlights anything.
Also ensure the sound is raised which can be checked by turning up the volume using the rocker button on the phone, and tap on the 3 dots at the top of the volume slider.
If that does not help try Safe Mode > https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ turns off downloaded apps and themes etc which may highlight an app or theme that's causing conflict.
Finally a Samsung Service Centre can assess your phone.
If I can be of any further help then please don't hesitate to ask. 😎
Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
