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Samsung Galaxy A53 5G - update of Abbott's Freestyle LibreLink app 2.10

(Topic created on: 16-07-2023 09:14 AM)
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AJKohl
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Is anyone using Samsung's A53 smartphone and recently updated Abbott's Freestyle Librelink glucose monitoring app from version 2.8.4 to new version 2.10?

Has anyone found that following the update of LibreLink to 2.10 that they are unable to receive minute-by-minute glucose readings in the LibreLink 2.10 app? Instead you get constant signal loss warnings and notifications that the low and high glucose alarms don't work?

Has anyone been able to resolve successfully and permanently the above issues? 

I have tried switching Bluetooth off and on and turning the phone off and on. I have also tried deleting the cache in "memory" of LibreLink 2.10. Nothing has worked. 
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keith30
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This issue has been reported worldwide on the news service and the manufacturer is trying to find a fix, the advice was to do manual finger picks in the meantime. I know that you can end up with finger sores and isn't ideal, my mother used to have to do that 2 to 3 times a day to monitor her condition, she had type 1.
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AJKohl
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Thanks. I have discovered on another forum that the issue is apparently caused by a software update that was issued by Samsung that affects Bluetooth functionality on some Samsung A Series smartphones, including the A53. Apparently Samsung are aware of the issue and they are supposed to be arranging another software update on or around 24 July 2023 to fix the problem.

I still do finger pricks to test my blood glucose. If you are an adult insulin-dependent diabetic and you drive a motor vehicle in the United Kingdom, the law requires you to have blood test strips and blood glucose meter to test your blood glucose to ensure you are safe to drive. And yes it does make the fingers sore.
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Cybervision
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Hi, I have just posted an issue in that my bluetooth (low energy) has become very low powered since the latest firmware update. My smart door lock uses it and samsung smart tags do too. I belive bluetooth le works in the background. My wife's and my A53 5g no longer ooen our door when we pull on the driveway or find our smart tags. We have to hold the phone almost touching our smart lock to open it. I'm interested if your glucose device uses Bluetooth low energy to connect. If so I may have a similar issue to yours and the update has corrupted the bluetooth le.
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AJKohl
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Yes the Freestyle Libre 2 sensor uses Bluetooth Low Energy to communicate with the Freestyle LibreLink app to send glucose data.

I don't know for sure but I suspect there is a connection between the issues you're having and I'm having.

Still waiting for Samsung to issue an update which hopefully will fix the Bluetooth issues.
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Cybervision
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Hi Yes, I was hoping as you'd written some firmware update might come out today, but I haven't seen anything when I check on my phone. Obviously your glucose monitor is more important than my door lock, but I reckon it's a general bluetooth le issue, so hopefully a fix will solve all the issues. Fingers crossed samsung are definitely aware of this issue.
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Cybervision
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Keith, when you say manufacturer, do you mean samsung re. the phone software or the glucose device as I have an issue with my smart lock and samsung air tags as they also use bluetooth low energy to connect. Many thanks
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keith30
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It's the app and the developers
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Cybervision
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I don't think it's the app Keith as both my Samsung smart things app and my smart lock app no longer work since the update, which I believe has corrupted the bluetooth low energy. I've tested my smart lock with my old phone which is a different make and my smart lock works fine. Thats why I think it may be the phone and not the app. I maybe wrong but the glucose app also uses the same Bluetooth low energy technology as Samsung smart things and my smart lock.
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Cybervision
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Hi, Keith replied to a message I sent and his answer related to the app developers, I'm assuming your glucose app. I reckon this may be a Samsung firmware issue, but I don't know how we let them know so they can look at it
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