Samsung Galaxy A22 5G

[Tech_talk]

My samsung galaxy A22 5g, crashed yesterday for the 5th tme and for the second time in a week.i lve only had this phone since feb 2023. I know it's not Apps or slow wifi that causes it as it completely crashes to the point I have to reset the phone to a previous working state.what could be the reasons for these crashes .I've sent system error messages to samsung but they have not responded in helpful way 

[BandOfBrothers]

Hello @Tech_talk 

I'm sorry to hear your experiencing these issues with your phone. 😔 

Some good troubleshooting steps are >

• Safe Mode  > https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ turns off downloaded apps and themes etc which may highlight an app or theme that's causing conflict. Alternatively long press the power off button and then long hold on Turn Off to get to Safe Mode. 
• Clear Cache Files from the phone's System Partition Section  > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop or use a Tv's USB Port to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too { Possibly excluding the s²⁴ Series of phone's } 
• Run the diagnostic tool found in your Samsung Members App. 
• Send more feedback and any error reports via your Samsung Members App too. 
• Ensure your phone and apps are all updated. 
• As a last resort back up and factory reset.
• A Samsung Service Centre can assess your phone. 

If i can be of any further help please don't hesitate to ask  😎 

[Tech_talk]

Thanks for your response