04-11-2020 03:17 PM in
I am in Europe for work for 3 months. Last week my Sprint Samsung S7 died (LCD panel) and I bought a new Samsung A71, unlocked geographically (thanks Samsung!) and from any carrier. I have a Sprint/TMobile phone number and I need it to work. However, after 3+ hours on chats and 1 hr on the phone with Sprint reps, I still cannot activate my phone on Sprint; I keep getting a message that this IMEI cannot be activated on Sprint. I do understand that I might need to be back in the US to actually activating it on Sprint network, and this would be ok, but talking with Sprint support the message is that it will not be possible to activate it even I was in the US. So I am stuck in Europe (Italy) for another 2 months and Sprint cannot i) ship me a sprint phone or ii) tell me that I will be able to activate this Euro400 Samsung once I travel back. Please help!!
04-11-2020 05:50 PM - last edited 04-11-2020 05:55 PM
04-11-2020 05:54 PM in
04-11-2020 06:03 PM in
Thanks Mitzzz999. I actually spoke with Samsung and they unlocked the region of the cellphone, they were great. So, the issue is not with the phone/IMEI, it seems to be with the US carrier, in this case Sprint/TMobile.
The reps, at different levels keep telling me that this phone cannot be activated in the US but not sure why. Technically it seems it should work on their system. I also have made some calls using an Italian SIM (I am in Italy) but I have not seen any change to the situation.
04-11-2020 06:13 PM in
04-11-2020 06:28 PM in
you are right, the issue is with Sprint/TMobile. They are really leaving customers high and dry. In my case I am without a phone and my US phone number and they are not providing any solution except to say "sorry"! They suggested I even travel back to the US to get a new phone :0 :0 Amazing lack of professionality and I have spent so much time with their tech support that I am trying to see if others on this board can help!
Thanks so much!