I purchased Samsung A52S 5G few days ago from Samsung’s website in Spain. I am disappointed with the battery support. The battery is draining so fast. I barely use the phone for 10/15 min (browsing social media) only to notice 20% of the charge is drained out. I have only used Samsung all my life and it seems that their quality is decreasing day by day. The battery is worst than my previous Samsung M10 which was 3500mh.
In addition, Samsung no longer give headphones in the box which is also a disappointment. The logic behind this is not convincing. I am practically begin forced to pay more to buy a new one.
Apart from that the customers service is worst in Spain. I placed order on 25 February 2022 and got it on 16 March 2022. Although the website says that the delivery time is 2/3 working days. I tried to contact their customers service via calls, messages and email. But they don’t speak English and don’t have anyone to assist for non-spanish speakers. That's what I told by the customers representatives via chat and phone calls. And my email was never replied. I had to seek help from my spanish speaking friends which was also not helpful to know where or when my product is being delivered. The only thing they told is to wait.
In summary, their quality of products and customers service is getting worse. I think it’s time I shift my choice of company for gadgets.
