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Original topic:

Samsung A50 Android 11 System Update Problems

(Topic created on: 16-06-2021 01:42 PM)
mantraman
First Poster
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Galaxy A Series

Since the last Android 11 System Update on 15/6/21 for my Samsung A50 phone I am unable to connect to the internet via data.  Connecting via Wi-Fi is fine but not by data.  Some apps like Twitter still work, but all browsers including Chrome, and other Apps like Youtube, Facebook etc will not connect to the internet via data.  I have swapped my Vodafone SIM card but this hasn't helped. I have cleared cache for all apps and browsers. Any suggestions?

7 REPLIES 7
xSteveuk
Helping Hand
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Galaxy A Series
Hi
Try below

Go to settings and tap on “Wireless Networks” or “Connections.”

From there, switch on Airplane mode and turn off your phone

Wait for half a minute and then turn your mobile phone back on

Go to the same settings section and turn off Airplane mode.

After that, check if your mobile data is working again
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dkeating
Journeyman
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Galaxy A Series

Unfortunately I have the same issue and Samsung couldn't give a ***** about it. Very poor customer service and no official response

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DelcioGo
First Poster
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Galaxy A Series

Hi, has anyone found a solution? I'm quite interested in knowing possible options to resolve it. Thank you in advance.

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mantraman
First Poster
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Galaxy A Series

So this problem was completely resolved upon installing the next system update which I was prompted to do about a week after my original posting.

DelcioGo
First Poster
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Galaxy A Series

Many thanks for your reply! 

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Galaxy A Seres
First Poster
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Galaxy A Series
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