Samsung A14 5G touchscreen doesn't work anymore after update to One UI 7.0

[GersAffrandraa]

after updating my A14 5G to One UI 7.0, my touchcreen doesn't work at all anymore. 

How to fix this? 

#touchscreen #A14 #update #UI7 

[SteveTu]

Do you mean a patch update or an update about what you're doing about the issue(s) and a timeframe?

[SteveTu]

I thought I'd posted this, but it disappeared again....

Do you mean that there will be a patch update for the phones shortly, or that you will be making a statement about the rollout issues (hopefully with a timeline for an actual patch) shortly?

[Gitold]

Yep, I've got the same problem...pretty sure it's not a hardware fault as it coincided precisely with the ui7 update.

[SteveTu]

Did I miss the 'update'? What is the 'update' - is it a patch to fix my phone or an announcement?

Edited to add:

If I didn't miss the update, can you define 'shortly' for me? Is that days, weeks, months....?

[tallkeith]

As so many phones have been rendered unusable by this release, have Samsung given any idea of when they will release a fix?

[Piper123]

Haven't seen that Samsung have acknowledged any issue.

If it were a device issues, every device would be affected. They aren't so it is more likely to be a software conflict with an app or apps.

[tallkeith]

Maybe, but all the phones were working on Ui6. It may just be a few hundreds that are broken now, but Samsung still broke them. (It's may be thousands, who knows?) Certainly seems to be all A14

[SteveTu]

https://www.samsung.com/latin_en/support/mobile-devices/one-ui-7-upgrade-with-android-15/

This page has the rollout plan. Not sure what regions (edited to add - I think this is South America going by the Contact details at the bottom of the page) this is for - but it seems my phone's update went according to the planned rollout. I'm still at a loss as to why the rollout went ahead after what appears to have been a halt on the rollout - https://www.androidpolice.com/samsung-hits-pause-on-one-ui-7-rollout-due-to-major-bug/

[keith30]

Iv'e seen posts on here about the A14 model and the issues that your facing but I don't know of any other models are effected.

[Piper123]

Possibly so but unless EVERY A14 is impacted then it won't be a software issue on its own, it must be a conflict with other software that the user has added to their device.