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Original topic:

Retrieving Data from a broken phone with an internal memory card

(Topic created on: 03-03-2022 10:46 PM)
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Ost_Cuben
Apprentice
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Hey, so i was wondering if there is a way to somehow access the data from the internal memory of a samsung galaxy A50? The screen is broken and now i also can't seem to even turn it on, but i was wondering, how is the data stored within it? Is there some kind of memory card inside the phone that i can get out by breaking/dissasemble it? 

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TRY2HELP
Helping Hand
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it could be run out of battery, try to charge for abit then use the usb cable to plug it in the laptop/pc if you got one, if you can get into you phone with the usb you can drag all you picture or doc ect.. to your pc .
if you back up all you picture or doc with one drive and samsung cloud you can us another phone or pc to restore it back with your account
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Ost_Cuben
Apprentice
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I charged it for a bit more then it actually vibrated when i turned it on! So i connected it to the computer and the computer found it, but there's no files to be seen on it and when i click "import photos and videos" it just says "no pictures or videos where found on this device" 

Any suggestions what to do now? Is there some program i can download to somehow access it anyway?

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Pugs1957
Samsung Members Star ★
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You will need to track down a data recovery specialist to do this. For info the microchip is soldered on the motherboard. It is encrypted so chip off recovery methods don't work. Other methods would need to be used.
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TRY2HELP
Helping Hand
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when you connect to your pc , go to
my compuer, then see if you can see like a removeable drive like E:drive or D:drive something like that, click on it to open you then will see like File ect . click on it to open you then see if you can find image , video ,doc ext.. if you click on image you will see your picture album in the or video for video in the .

hopefully your phone is not lock then you might have problem with open into any of the file. as you said the screen of your phone is broken, hope you can try to unlock it first before you can open into your phone file ,
good luck!!
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TRY2HELP
Helping Hand
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as far as I know there isn't any program for that if you phone is on Lock.
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