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Original topic:

Restored my data but nothing is there

(Topic created on: 19-06-2022 04:33 AM)
E32
First Poster
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Galaxy A Series

I erased my data but it was backed up so I restored it but after restoration and all apps reinstalled nothing was there in my filed, when I checked 'analyze storage' 33gb was in system files and 'other' how do I access these

Screenshot_20220619-063306_My Files.jpg

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BandOfBrothers
Samsung Maker ★★
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Galaxy A Series

What method did you use to back up @E32 

If Samsung Cloud then when resetting up the phone you'll need to choose the back up you've recently created.

Go into Settings, Accounts and Back Up, Back Up Data and make sure all that you want is toggled On and then tap on Back Up Now.

It tells you under each category when the last back up was created.

If nothing is there then on creating the back up I'm wondering if something has glitched.

Don't set it up as a new device.


Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.

The advice I offer is my own and does not represent Samsung’s position.
I have no affiliation with Samsung.

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E32
First Poster
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Galaxy A Series

I had accidentally erased my data. When the phone turned on it said that an unauthorized attempt to factory reset...' I entered the wifi password and then I restored using Samsung account, all apps were restored but I had some important folders which weren't restored. The backup was from 2 days ago. As shown in the picture there is 30gb of something but when I go to My Files app nothing is there. All default folders empty, I even turned on option to show all folders. I use Samsung A32 5G @BandOfBrothers 

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