25-06-2021 07:51 PM - last edited 25-06-2021 07:53 PM
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I have a hearing disability and I wear a hearing loop which I plug into my phone and then the callers voice goes directly into my Hearing aid units . This worked well on my old J3 but now my company has given me an A12 and I'm finding that when I phone people with my loop plugged in they often cannot hear me at the other end. I can always hear them but they can often not hear me and the workaround seems to be to pull the plug out and push it back in again. Sometimes it works without having to do that but sometimes it doesn't. And you never know until the call has started if it's working or not. Anyone know a cause /solution please. Thanks Mike
25-06-2021 08:14 PM - last edited 25-06-2021 08:15 PM
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Not sure
This may work for you
But worth a go
When on the samsung members page
At the bottom of the page
Click on the get help button
Then click on interactive
And then click
headphone jack
It will run a test
To test the headphone jack
May help you 😀
26-06-2021 11:56 AM
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Thanks I'll try it 🤗
26-06-2021 01:07 PM
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Can't find the page you're suggestion could you do me a link please😁
26-06-2021 01:29 PM - last edited 26-06-2021 01:34 PM
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At the very bottom
Look like head phones
With Get Help
Written underneath
29-06-2021 01:22 PM
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Thank you 😁
29-06-2021 01:34 PM
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Can't find it I need the url
