Problems with the headphone socket

[OrdinaryGuy1]

I have a hearing disability and I wear a hearing loop which I plug into my phone and then the callers  voice goes directly into my Hearing aid units . This worked well on my old J3 but now my company has given me an A12 and I'm finding that when I phone people with my loop plugged in they often cannot hear me at the other end. I can always hear them but they can often not hear me and the workaround seems to be to pull the plug out and push it back in again. Sometimes it works without having to do that but sometimes it doesn't. And you never know until the call has started if it's working or not. Anyone know a cause /solution please. Thanks Mike 

[xSteveuk]

Hi,
Not sure
This may work for you
But worth a go

When on the samsung members page

At the bottom of the page

Click on the get help button

Then click on interactive

And then click
headphone jack

It will run a test
To test the headphone jack

May help you 😀

[OrdinaryGuy1]

Thanks I'll try it 🤗

[OrdinaryGuy1]

Can't find the page you're suggestion could you do me a link please😁

[xSteveuk]

It's on the samsung members page

At the very bottom
Look like head phones
With Get Help
Written underneath

[OrdinaryGuy1]

Thank you 😁 

[OrdinaryGuy1]

Can't find it I need the url