Phone not turning off.

[nessienoo]

Hi my husband's A50 won't turn off or on its stuck on the start up screen 

[WBENSTOCK]

Needs a new phone looks battered

[nessienoo]

The phone is fine that's a screen protector

[smiley]

Press and hold the power button for 10 seconds or more should do a hard reboot. Maybe worth a try.

[nessienoo]

Thanks we have tried that 👍

[smiley]

Surely the screen then goes blank again after the reboot has started ?

It then hangs again on the logo ?

Can you try these steps and see if it makes a difference ?

[JAMES4578]

@nessienoo If you can get into recovery Mode see if you can wipe the cache partition, altetnatively a Factory Reset (though any Data not backed up is lost).

However the A50 has reached the end of its life, stopped reeiving security updates a year ago  and only elegible to receive up to Android 11.  It will be more vulnerable and so if you can upgrade to a more modern model would be advisable. https://www.sammobile.com/news/samsung-galaxy-s10-a50-software-update-support-discontinued/ 

[BandOfBrothers]

Hello @nessienoo and may I extend a Warm Welcome to the Samsung Community Forum 👍 

Perhaps try a Hard reboot. 

https://www.samsung.com/uk/support/mobile-devices/my-galaxy-smartphone-has-frozen-how-do-i-restart-i... 

If i can be of any further help please don't hesitate to ask  😎 

[nessienoo]

Hi we can't turn it of or do anything with it. Changed it up and left it and this morning it's gone completely flat. Going to have to get some to look at it as got important stuff on it 😒