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Phone keeps turning off

(Topic created on: 07-02-2022 09:18 PM)
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Emilylouise
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Can anyone  help me 
My new Samsung galaxy a21s +5g 
My phone keeps turning off when I am on it 
It's happening all the time can anyone help me 
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3 REPLIES 3
BandOfBrothers
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How long have you owned the phone @Emilylouise  ?

I ask as you shouldn't be having to deal with such issues if your still within any relevant cooling off period to have it swapped out.

If a network supplied the phone then check out their Terms and conditions.

If it's been supplied by Samsung then check theirs which in the UK is 28 days.

Here are some generic troubleshooting tips. 

I wish all the best. 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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Emilylouise
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Hi I have had the phone from October 2021 x
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Josh50052
Pathfinder
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its 28 days to return an undamaged device and unused. however if you bought online this is actually 60 days. however you also have a 2 year guarantee. and if it's not been dropped or any damage then it should be covered under your guarantee/warranty.
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