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Phone is alawys on call

(Topic created on: 08-07-2024 04:57 AM)
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Abdulrahaman Ahmed
First Poster
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I have a Samsung A71 phone SM-A715F/DS 2020. I noticed some weird behaviors a long time ago which I will list in the order of discovering them.

  • Lagging and screen freezing more often

  • Mic stops functioning at all

  • Anything that is used in a normal phone call is protected and can not be used (including the microphone, earpiece-speaker)

  • I can't listen to WhatsApp records using the normal earpiece speaker. I must listen to it using the main speaker at the bottom

  • Videos not playing on any platform or application. It only starts for a second. Then stops and goes backward 0.5 a sec. Then again play for a second and stop and go back again. (The same effect happens when I am watching a video and then answering the call. The video stops and after the call, the video is automatically played again but goes backward for half a second. Which is normal behavior after a phone call)

  • The lock screen takes a questionably long time to switch to the home screen after unlocking it

 

I tried Malwarebytes and got the premium for 14 days for scanning the full phone but it did not catch anything at all.

 

IMPORTANT NOTES!! :

1- When I restart the phone thing goes back to normal until I do something I didn't know what is it. Or it is linked to a certain period to start malfunctioning again.

2- When restarting in safe mode everything is very fine and there is no problem encountered whatsoever.

3-I tried format factorying. I backed up all my data -including the apps- and then formed the phone at all. Started again from zero and used the backup I kept on a flash drive. before setting the flash no problem was encountered (or the period didn't start in time I used the backup). until I used the backup then the problem did come back and malfunctioned the same effects

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BandOfBrothers
MegaStar
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Everything fine while in Safe Mode then points to an app or theme etc that's been downloaded is most likely causing the issue ,and or your back up if corrupted @Abdulrahaman Ahmed 

Unfortunately it is a case of trial and error.

You could start afresh by setting the phone up without using the back up @Abdulrahaman Ahmed 

If i can be of any further help please don't hesitate to ask  😎 


Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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