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Original topic:

On screen keyboard won't show up & Apps in Secure Folder keep crashing

(Topic created on: 15/05/21 06:33)
koikoi
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Galaxy A Series

My Samsung keyboard never shows up when I touch the "search bar" or "text bar" within every app in Secure Folder. Then the app suddenly crashes. 

This only happens in apps within secure folder. Outside the secure folder, everything is still working fine.

I am using Samsung Galaxy A8 Star, a midrange phone from Samsung launched in 2018. Got this issue after updating the phone with May 2021 patch. Previously, I never encountered this kind of problem.

At first, I restarted the phone to fix this issue. But the crashes keep happening. So this kind of fix is just temporary.

Samsung should fix this issue ASAP. It brings inconvenience to their smartphones' users.

Anyone experiences the same problem?

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4 REPLIES 4
strawberry cake
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Galaxy A Series

@koikoi 

 

try to reverse the update if you can, try below

► but please backup the Secure Folder data first

open Secure Folder → 3 dots → settings → back up

clear data to remove recent update

Settings →  apps → Secure Folder → storage → clear data

► head to Galaxy Store → settings → set to do not update apps automatically

► turn off and on the device, then retry 

 

😉


 (\_/)
(='.'=)
(")_(") strawberry cake so delicious

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koikoi
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Galaxy A Series

any other suggestions? Since i think it will not fix the problem

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strawberry cake
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Galaxy A Series

 

I get it... I will be annoyed too if this happens to my phone

better start messaging customer care already for expert advise please

 

😉🆗


 (\_/)
(='.'=)
(")_(") strawberry cake so delicious

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koikoi
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Galaxy A Series

the only temporary solution based on my experiments is

NEVER take any screenshot when you are in your secure folder.

if you take a screenshot inside the secure folder, then you start to type in telegram, whatsapp, etc, right before the on-screen keyboard shows up, the app will crash.

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