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Original topic:

***** Office QR CODE can't be downloaded

(Topic created on: 02-10-2023 05:11 PM)
506 Views
spooky99
Apprentice
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The Post Office has sent me link to download a QR CODE in order to print a label but my phone won't allow it to appear, how to I sort this out ?
13 REPLIES 13
xSteveuk
Mastermind
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keith30
Maestro
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I can't see how that answer will help him, he wants to download a code and not to clear the cache!
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spooky99
Apprentice
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Hi there, I don't even know what a cache is ! But I do hope you can help as I can't send the parcel back unless I can bring up the QR CODE
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GoanGeek
Samsung Members Star ★
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Are you sure it's the post office who sent you or the company that you are returning to?

You could ask them to resend it in the email.
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spooky99
Apprentice
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I have tried that, they did re send it but the QR CODE box was blank
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Pugs1957
Samsung Members Star ★
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Try a different browser
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JAMES4578
Samsung Members Star ★★
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Hi @spooky99  Certainly try another Browser,, go to Settings-Apps-Choose Default Apps, can change the one for the Browser.  If still issues can you check the permissions in your email application(Settings-Apps-Gmail- permissions for instance).   when you go go to Settings-Apps-choose Default Apps you will see opening links near the bottom,when you tap on that is open links in apps selected?

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


GoanGeek
Samsung Members Star ★
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Not sure if it will help, maybe download a pdf reader from the play store and then try downloading it.

Or

As others have mentioned maybe try Microsoft Edge. Set it as your default browser under settings > default apps.
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spooky99
Apprentice
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Thank you for all your help. I took the phone to the 02 shop this morning and a very helpful assistant did it for me. Parcel has now gone off.
What a great forum so glad to be a member