Notifications

[Altcrew]

Always used to receive notifications for apps that I allow, recently some have stopped for no reason. Done what Google suggests, but still doesn't seem to make a difference. 

Any help would be much appreciated. 

[AndrewL]

@Altcrew: Are you able to clarify which steps you have already taken to troubleshoot the issue? Furthermore, are the notifications coming through without an alert, or are you simply not receiving them?

Also, please confirm the model number of the device you're using (located in Settings > About phone) along with the names of the affected apps, as this will be useful as part of the troubleshooting process. 

[Altcrew]

Hi sorry, its a Galaxy A71 I've reset app permissions, checked do not disturb off, gone into the said apps an made sure notifications are allowed.

[Altcrew]

Turned phone off

[Altcrew]

Cleared cache files. Done just about all Google says to do.

[AndrewL]

@Altcrew: Please try heading to Settings > Apps > Select an affected app > Notifications > Allow sound and vibration (On) > Notification types > Make sure that 'Lock screen', 'Badge' and 'Pop-up' are highlighted with a blue border, and 'Allowed' is written below each option.

Now, tap on 'Notification categories' and make sure that each category is toggled on. You can also tap on each category, and make sure that 'Alert' is selected. 

[Altcrew]

The apps are paypal and banks

[AndrewL]

@Altcrew: The steps provided in my previous reply are still applicable to your banking apps. You also mentioned that you had reset your app preferences, therefore I also recommend heading to Settings > Apps > Select your banking app > Permissions, and make sure that all permissions are 'Allowed'. 

[Altcrew]

Yes I have done all that, nothing seems to work, like I said, it's specific apps that I have issues with. It's frustrating how some send and others don't. Thank you for your advice, much appreciated.