Hello there @lazygirl 👋 and may I extend a Warm Welcome to the Samsung Community Forum.
Are you using an already pre-loaded tone or one you've personally downloaded 🤔
If one you have downloaded then it may not be fully compatible.
If you perform a forum search you may find existing threads with some further help or guidence within.
https://eu.community.samsung.com/t5/galaxy-note-series/notifications-sound-not-working.
If i can be of any further help please don't hesitate to ask 😎
Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
