Not receiving messages

Members_HacLaEk · ‎08-08-2020

Hi have a Samsung Galaxy A71 only 2 months now and I can't receive messages from only a few of my contacts. No one is blocked. I have restarted my phone to no avail any update that was needed I did. Very annoying and frustrating which is causing rows hahaha any help would be appreciated. Many thanks in advance

BandOfBrothers · ‎09-08-2020

As a process of elimination can you try your sim card in another phone and then see what happens @Members_HacLaEk ?

Does this happen everywhere you go ?

🌈 Stay Safe & Stay Alert. 🌈

Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

AndrewL · ‎09-08-2020

@Members_HacLaEk: Did you move over to A71 from iPhone? If so, please disable your iMessage and FaceTime accounts, as this has been known to cause issues with receiving messages from other iPhone users.