No phone or data signal

[Mazza88]

Since my phone updated on sunday with latest version, I haven't been able to get any phone or data signal. It's not my Sim card as it's working fine in an old phone so definitely a technical glitch. Tried resetting network settings but still nothing. Anyone else having issues or know how to fix?

[Tourbillon De La Vie]

What phone. Where or who did you get it from

[Mazza88]

A53 bought online from giff gaff uk. Phone has updated before with no issues.

[Tourbillon De La Vie]

https://eu.community.samsung.com/t5/galaxy-a-series/latest-update-on-a53-sim-no-longer-recognised/td...?

[Mazza88]

Thanks for sharing. I've tried everything suggested on this thread apart from reverting the update which looks like the only solution.

[Max-1000]

One UI8 has been a major problem on my back up A53 5G.
First Sim not recognized replaced it still not working. Did soft reset, cannot access Access Point si did a hard reset having backed up data to PC. Had a call with support and have to send it for repair. Cannot use the track repair status app, I authorise cookies and it just crashes. This is not good enough. Was working fine on prior software UI 7🙏

[JAMES4578]

Regardless of a few posts in that thread, you cannot downgrade software via official means and inherent risks in doing so by other routes, not always possible anyway. Whilst I appreciate that it has  bewen frustrating I would suggest reaching out to support.

[Mazza88]

Been trying to get a hold of support all day with no luck. Raised an error report, will keep trying.

[Mazza88]

I get that there are glitches with updates but the after care support from Samsung is shocking and frustrating. Been trying to get a hold of support all day today which has been a waste of my time and still not spoken to anyone. There are reports all over from this UI 8 and UI 7 update yet Samsung aren't responding and people are left with phones that don't work. Not good enough. Hope you get your phone back soon and it's working again.

[Piper123]

How are you trying to contact them?

From experience they answer the phones quite quickly