No phone calls and texts after recent update

[Avgustine]

I had an update recently. And after that phone calls and texts are acting up. Call going through for a caller but I don't see it at all. Same with texts. People trying to reach me.  Seeing everything is OK on their end and starting to think I am ignoring them.

Phone a72

 

[Avgustine]

 it was the update made my phone basically useless

[Ventor]

@Avgustine  Hello, as a user, I am very sorry for what has happened to you.
I have seen in the screenshots Service provider software version, do you have CSC code  Russia? Did you have it before if you remember this version? I have read that by mistake some users have received the wrong CSC code, and the solution would be a correction patch. I don't know if it's your case.
Try a few steps to find an alternative solution, such as reset APNs, or change the mobile network to 3G / 2G. I hope you solve it

[Avgustine]

It is a phone from Russia. I am in the US. Well everything was working perfectly until that update. I don't think the problem is with settings. It looks like more of a system bug

[Avgustine]

I did. But it doesn't look like I am out service or not on a network. Mobile data works good. Signal's good.  It  there is no symptoms of network issues

[Avgustine]

T mobile.

But it was OK for 6 months. And just after the update this problem started to occur. I reinstalled Sim and stuff.  Rebooted countless times. I mean I tried everything that is in my power. It's clearly system problem after software update

[Avgustine]

OK as I understand you suggest to change country in Samsung account which I barely used. @that's definitely going to take some time bc I wasn't able to change it myself and had to make a support request. I'll let you know if that helped

[Avgustine]

Well idk if I am in the right place.

Its just grayed out.

 

[Avgustine]

But doesn't language and country are different things? On my screenshot you can see I have language set to English

[Avgustine]

Yep. Thats what I am about to do once I reach my home pc.