My screen keeps going black

[ilorona]

Everytime i wanna see my notifications or moce even my finger my screen goes randomly black and i have to turn my phone off them back on for it to function and its really irritating 

[Ajay-A]

Hallo @ilorona,

Thank you for your message. What model Galaxy phone do you have and is everything up-to-date? Have you also tried deleting the chache memory through the recovery menu? If not, turn of your phone, press and hold the Volume Up, Power, and Home/Bixby buttons until you see the Android logo. After a few seconds you will enter the recovery menu. Select 'Wipe cache partition' and afterward 'Reboot systeem now'. Let us know it it worked.

With kind regards,

Ajay
 

[ilorona]

Hi , my model is A 52 5g and everything was up to date each time and still i had this issue . i wanted to ask , does doing this delete all my data or not , do i have to back up everything or can i just do this right away?

[Alice]

Hi @ilorona,

This should only delete non-useful files and corrupted files that may be causing the issue, but not wipe your entire smartphone. If you want to be extra cautious, then you can make a back-up of your files before you do this. You can find tips on how to make a back-up on our website here: https://bit.ly/3NrOQ58.

Groetjes,

Alice

[Aboos]

Hallo I have a problem with my finger print security that's not working I do know why
Mu phone model is A51