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Broken A32

(Onderwerp aangemaakt op: 14-10-2024 04:47 PM)
238 Weergaven

Ik heb deze vraag ook!

Wobbe Timmermans
First Poster
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My samsung galaxy A32(4G) fell and when I picked it up it didn't wake up, I think the screen is broken although there's no visible damage, I think the touch doesn't work either. I would like to acces it but I don't know how because if I plug it in to my pc I can't click the message to allow to acces files.

 

#A32

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TessaV
Moderator
Moderator
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Hi @Wobbe Timmermans

 

It seems the fall has damaged your phone till the point of no waking up. Have you tried starting it by pressing down the power and volume down buttons? 

 

Kind regards, 

 

Tessa

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Wobbe
First Poster
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Tanks @TessaV

I have, an when i plug it in it rumbles(i always mute my phone and pur it on vibrate),
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TessaV
Moderator
Moderator
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Ah, okay, @Wobbe Timmermans, it seems your phone does have some life in it then. Why aren't you able to click the message on your computer to enter your phone via the computer? 

 

Kind regards, 

 

Tessa

 

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Wobbe
First Poster
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@TessaV

the screen+touchscreen do not function
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Alice
Moderator
Moderator
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Hi @Wobbe,

 

In this situation, I recommend that you go to one of our Service Centers, so one of my colleagues can look at your phone there. It might be possible to access your files, but I cannot promise this. You can find a list of our Service Centers here on our website: https://bit.ly/2CKz9mr. 

 

Kind regards,

Alice

rsz-846676
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