Broken A32

[Wobbe Timmermans]

My samsung galaxy A32(4G) fell and when I picked it up it didn't wake up, I think the screen is broken although there's no visible damage, I think the touch doesn't work either. I would like to acces it but I don't know how because if I plug it in to my pc I can't click the message to allow to acces files.

#A32

[TessaV]

Hi @Wobbe Timmermans, 

It seems the fall has damaged your phone till the point of no waking up. Have you tried starting it by pressing down the power and volume down buttons? 

Kind regards, 

Tessa

[Wobbe]

Tanks @TessaV

I have, an when i plug it in it rumbles(i always mute my phone and pur it on vibrate),

[TessaV]

Ah, okay, @Wobbe Timmermans, it seems your phone does have some life in it then. Why aren't you able to click the message on your computer to enter your phone via the computer? 

Kind regards, 

Tessa

[Wobbe]

@TessaV

the screen+touchscreen do not function

[Alice]

Hi @Wobbe,

In this situation, I recommend that you go to one of our Service Centers, so one of my colleagues can look at your phone there. It might be possible to access your files, but I cannot promise this. You can find a list of our Service Centers here on our website: https://bit.ly/2CKz9mr. 

Kind regards,

Alice