04-04-2024 07:22 PM
Solved! Go to Solution.
05-04-2024 02:46 PM - last edited 05-04-2024 02:53 PM
Hello BamBaloo,
specific information about battery loss would be helpful. For example at least, battery consumption X in time period Y hours.
The night, i.e. the period in which you usually do not use the device, would be a good period to monitor the battery. Please MAKE SURE that you also observe and eliminate obvious possibilities that may result in high battery consumption. Apps running in the background or possibly really bad mobile connection, which may suck more battery. It will also be interesting to see what battery consumption is displayed for which apps. This should at least be mentioned. It's often completely unclear what people are doing with their devices, whether it's a fault with the device or the user.
-Please document battery usage, separated into times of use and rest periods. Be specific about what loss you have here.
-Consider the typical advice about saving batteries so that we can rule out this as a mistake. Report exactly what was tested
-Samsung has a rudimentary battery display in the settings, but you can also see the consumption graph there. Screenshots would also be helpful.
- Personally, I would also like to ask you to check the running time of the operating system and see whether restarting the device changes anything.
04-04-2024 07:58 PM
04-04-2024 10:59 PM - last edited 04-04-2024 11:00 PM
05-04-2024 02:14 PM
05-04-2024 02:46 PM - last edited 05-04-2024 02:53 PM
Hello BamBaloo,
specific information about battery loss would be helpful. For example at least, battery consumption X in time period Y hours.
The night, i.e. the period in which you usually do not use the device, would be a good period to monitor the battery. Please MAKE SURE that you also observe and eliminate obvious possibilities that may result in high battery consumption. Apps running in the background or possibly really bad mobile connection, which may suck more battery. It will also be interesting to see what battery consumption is displayed for which apps. This should at least be mentioned. It's often completely unclear what people are doing with their devices, whether it's a fault with the device or the user.
-Please document battery usage, separated into times of use and rest periods. Be specific about what loss you have here.
-Consider the typical advice about saving batteries so that we can rule out this as a mistake. Report exactly what was tested
-Samsung has a rudimentary battery display in the settings, but you can also see the consumption graph there. Screenshots would also be helpful.
- Personally, I would also like to ask you to check the running time of the operating system and see whether restarting the device changes anything.