Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

My fingerprint sensor won't pick up my fingerprint

(Topic created on: 06-02-2023 05:23 PM)
522 Views
mandycav4
First Poster
Options
My fingerprint sensor has stopped working

0 Likes
3 REPLIES 3
Options
Cleaning your fingers should help
0 Likes
JAMES4578
Samsung Members Star ★★
Options

@mandycav4  Check the Diagnostics. However sometimes there can be issues and if nothing  shows up there you would be advised to delete fingerprints and  register them again. It general it is best to take at least a few fingerprints.

If still problems wiping the cache partition can help. Follow these steps:

1. Turn off the device.
2. May need to Connect To Computer or plug in USB-C Headphones , Press and hold the Volume Up key and then press and hold the Power key
3. When the Android logo displays, release all three keys.
4. An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear.
5. Press the Volume down key several times to highlight wipe cache partition.
6. Press Power key to select.
7. Press the Volume down key to highlight yes, them and press the Power key to select.
8. When the wipe cache partition is complete, Reboot system now is highlighted.
9. Press the Power key to restart the device.

Can also Repair Apps from same Recovery Menu.

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


BandOfBrothers
Samsung Members Star ★★
Options

Does anything happen at all when you try using your fingerprints @mandycav4 

Is this to unlock your phone or let Samsung Pass unlock an app or login into a site etc ?


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

0 Likes