@mandycav4 Check the Diagnostics. However sometimes there can be issues and if nothing shows up there you would be advised to delete fingerprints and register them again. It general it is best to take at least a few fingerprints.
If still problems wiping the cache partition can help. Follow these steps:
1. Turn off the device.
2. May need to Connect To Computer or plug in USB-C Headphones , Press and hold the Volume Up key and then press and hold the Power key
3. When the Android logo displays, release all three keys.
4. An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear.
5. Press the Volume down key several times to highlight wipe cache partition.
6. Press Power key to select.
7. Press the Volume down key to highlight yes, them and press the Power key to select.
8. When the wipe cache partition is complete, Reboot system now is highlighted.
9. Press the Power key to restart the device.
Can also Repair Apps from same Recovery Menu.
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.
