Chez31
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18-09-2023 09:18 PM
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MY a71 has got a jumping jerky screen all of a sudden,but not all the time.
Any ideas would be appreciated.
Thanks.
1 REPLY 1
BandOfBrothers
MegaStar
19-09-2023 05:09 AM
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You may need to try a few troubleshooting steps before approaching a Samsung Service Centre @Chez31
- Ensure your phone's software is updated.
- Ensure all your apps in the Playstore and Galaxy Store are updated.
- Remove any apps acquired via apk files if applicable.
- Remove any themes you may have downloaded.
- Safe Mode > https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ turns off downloaded apps and themes etc which may highlight an app or theme that's causing conflict.
- Clear Cache Files from the phone's System Partition Section > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop or use a Tv's USB Port to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too.
- A last resort would be to back up and factory reset.
Let us know how you get on please.
Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
