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Music errors

(Topic created on: 03-01-2024 01:28 PM)
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1denis1
Student
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After Smart Switching all my Apps from old A71 to new A34, I am finding that purchased music that was included in Samsung Music app will no longer play properly. Tracks will either skip or simply not play. Appears that the Samsung Music app has corrupted in the Switch. This won't be a copyright issue because it is all music I have bought. If I uninstall the app and reinstall it, I am not sure how to gey my music back.
4 REPLIES 4
Obsydian
Samsung Members Star ★
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If the are DRM (Digital Rights Management) you might have an issue, but if it is all Samsung to Samsung and your account seems odd.

Are you sure it is Samsung Music, i use is occasionally for hires local music, don't recall seeing purchased music option.
Regards Obsydian - (Car & Tech Evangelist)

MY DEVICES: ZFold4, Watch6 Classic, Book2 Pro i5 5G [Laptop], Buds Pro2, M70A 32 & 43”; [Monitor], Smart Tags, Dell Inspiron G5 [Laptop] / FAMILY DEVICES: ZFlip3, ZFlip4, ZFlip5, Watch6 Classic, S8 Ultra; S7+ [Tablet],  Buds Pro, iPhone 12, iPad Air 2, Air tags, iPad Mini 5, iPad Pro 12.9 GEN2 [Tablets] / HOME DEVICES: QN95A [TV], Q900A / SWA900S [Soundbar, Rears], MC28M6075 and MC32K7055 [Microwave], Jet 75 Complete (Vacuum), Samsung Level [Speaker]
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JAMES4578
Samsung Members Star ★★
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Whilst you cannot purchase from Samsung Music a number do play Music purchased  from services in the Samsung Music app.

It will depend which type of files they are, due to changes in codec  support policy  WMA/WMV  codecs are no longer supported in new products from 2021 onwards.

Samsung Music  natively supports these file types:  mp3, m4a, mp4, 3gp, 3ga, ogg, oga, aac, and flac.

See some information here https://www.samsung.com/Files on Samsung Phone Not Recognised 

However a number of apps  such as Poweramp will play a wider variety, VLC for instance is another option.  A review of other apps here https://www.androidauthority.com/best-music-player-apps-for-android 

 

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


1denis1
Student
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Thank you. It is entirely mp3 recordings, originally purchased and downloaded onto my pc. It was then successfully synced to my previous android phones and went automatically to Samsung music app. I have tried downloading a different mp3 player but the result is the same. Therefore it is unlikely the app that is at fault. I will try smart switching again. Alternatively I will try to re-sync Windows Media Player to my phone, although the facility to do so does not now appear on the windows MP app.
JAMES4578
Samsung Members Star ★★
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MP3 files should be fine (as long as no restrictions),  notice there is an updated Windows Media Player for Windows 10/11 users.  https://www.neowin.net/news/the-new-windows-media-player-is-now-available-to-windows-10-users/ 

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


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