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Original topic:

latest software upgrade

(Topic created on: 15/11/20 11:46)
Marchy23
Explorer
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Galaxy A Series
Hi I don't know about anyone else but since the latest software upgrade  last week on my A51, I've had nothing but problems. I have done a couple of soft resets but still the problems keep coming. Screen keeps freezing on some apps and I can't hide my floating assistant button  I can only delete it. Done the Samsung chat for help and they couldn't help so said the remote technical team would call me 48 -72 hours later. That was Wednesday.  Still nothing. Come on Samsung please help.
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3 REPLIES 3
BandOfBrothers
Superuser I
Superuser I
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Galaxy A Series

Which update did you download @Marchy23  ?

 

My latest one didn't cause any issues on my phone.

Screenshot_20201113-150858_Software update.jpg

You could try two troubleshooting tips.

 

1. Turn the phone Off and then from a set series of button presses go into the phone's System files and clear the cache files.

 

2. Back up and remove any relevant sd card and factory reset.

 

 




Current Phone ~

Samsung Note 20 Ultra 5G SM-N9860_256Gb SnapDragon 865+

Samsung One Ui 3.1/ Android 11.

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Marchy23
Explorer
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Galaxy A Series
Thanks for the reply, I just had a notification to say update was available and to install now so I accepted it and downloaded it. I just assumed it was from Samsung as it came up on my home page. I don't want to do a hard reset if possible. can you tell me how to get into system files and clear cache files please.
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Marchy23
Explorer
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Galaxy A Series
Hi @ BandofBrothers, please see screenshot of latest update installed.

Screenshot_20201116-083101_Software update_801.jpg

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