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I have Galaxy A14 5g, 2 weeks old, can't get emails, messenger or Facebook

(Topic created on: 07-06-2023 07:31 AM)
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Rathcondel
Apprentice
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Hi. I have a Galaxy A14 5g, I cannot get emails, messenger or Facebook 
5 REPLIES 5
Pugs1957
Samsung Members Star ★
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Please give more information. Are you saying you can't download the apps or is it that they are not working?
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nowdeleted
Big Cheese
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Are you connected to mobile data ?? Plus most use 2 factor verification. To access services.
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Rathcondel
Apprentice
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Whenever I get a new phone ( every 2 years).. I just transfer everything over..this time I only get g mail , and Facebook n messenger say choose a saved password then it says..old password, I'm 70 and don't really understand all this
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Pugs1957
Samsung Members Star ★
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I'm the wrong side of 65 so have no worries. To get those apps working you need to sign in with the current use name and password you had on your previous phone as this information is not carried over from your previous phone.
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Rathcondel
Apprentice
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I think so...I wouldn't know
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