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having trouble with Samsung Galaxy A71 sound and mic

(Topic created on: 07-08-2024 09:03 AM)
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Mottahareh
First Poster
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  • I have a problem with the sound of the Samsung A71 phone. Especially when calling, I don't hear anyone's voice, nor does the other person hear my voice. But when I turn on the Bluetooth and connect to thehaeadset or car speakers, the problem is solved. Of course, if I reset the phone, I have sound for several hours without any problem.
    This also happens for audio recording; That is, from the moment I no longer have a voice during the call, the voice recorder cannot record any sound. Even movies with sound are played with delays and bugs.

how can I fix this problem permanently?

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2 REPLIES 2
Robin999
Samsung Members Star ★
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Hi, and welcome to the UK community,

If you swipe down into your Quick panel,and tap on Media output (wording may be different on your device). Ensure your phone is active (tap it), and all others in the list are greyed out.
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BandOfBrothers
Samsung Members Star ★★
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@Mottahareh run the diagnostic tool found in your Samsung Members App to see if that helps anything. 

If necessary let a Samsung Service Centre have hands on. 


Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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