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Original topic:

Galaxy A8 2018 MUST Get Android 10 - Petition

(Topic created on: 08/09/19 16:49)
Qwerty7
Voyager
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Galaxy A Series

Samsung's update policy, which means every phone gets 2 major updates MUST change. The Galaxy A8 2018 launched in January 2018 with nougat, before the s9 and Oreo while the j7 duo launched 2 months later with Oreo . This means the j7 duo, sold at exactly the same time as the A8, probably for half the price, will get android 10 while the A8 will not. Also, most A8 owners bought it after Oreo rolled out, 2-3 months later so not updating the phone to the newest version on android and making it a year's update before a worse phone should not be acceptable. And this may happen just because it was launched with a 1.5 year old os and had it for about 2 months. The Samsung update policy of 2 years is a lie for the A8 and a 2017 devices - it is more like only 1⅓ years of updates. Also there is nothing that the A6 2018 and all of the 2018 j series do better than the a8, despite all being sold at the same time and they will get android 10. Last year there was a similar petition for A 2017 devices to get pie, but Samsung didnt update them. Hopefully they do read this and learn that they won't make more sales of newer devices if they don't update older ones - it would just further damage their reputation. We must convince them to do this not just for the A8, but other devices like the S8 and note8 and for future updates as well. Android 10 will not roll out to Samsung devices for months, but if this is started now we can let them know early on so they have no excuses of not having enough time to make a new update, etc

200 REPLIES 200
AchtUhr
Apprentice
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Galaxy A Series
The update to Android 10 would allow the rSAP protocol of this phone to work!
(Samsung brand dual SIM cards will not work without this update)
I bought the A8 only because it was described compatible rSAP with the multimedia system of my Wolkswagen :(

https://eu.community.samsung.com/t5/Galaxy-S10e-S10-S10-S10-5G/S10-rSAP/td-p/941674

Mohammad556655
Apprentice
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Galaxy A Series

As a matter of fact this device is a 2018 device that samsung had to roll out this with android 8 not 7 

And this is samsung fault and mistake that sold us a 2018 device with android 7.

On that time android 7 was for one year earlier.

So this is samsung responsibility that MUST roll out android 10 for a8 2018 like a7 2018 ,a6 2018 and .........

NazareSorin
First Poster
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Galaxy A Series
👍
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Anonymous User
Not applicable
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Galaxy A Series
If Galaxy A8 2018 not get Android 10 update, I will stop buying thier products. Plain and simple. Do the same.
There are many other brands who offer better products for lower price.
Nic_aces
Observer
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Galaxy A Series
I will do the same...
gadris1978
Apprentice
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Galaxy A Series
Same for me, I will never buy a Samsung phone
Ireibe
Troubleshooter
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Galaxy A Series

@gadris1978 wrote:
Same for me, I will never buy a Samsung phone

Well then don't. I'm not saying I wouldn't prefer more updates, I'm saying that's no moral issue and there's no need to fuss or complain. As far as I know there no silver bullet on the market that will solve all your problems with a better overall cost/performance-ratio.

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KlemenC
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Galaxy A Series

That makes me even more frustrated. If you go to gsm arena and put in search terms:

-Oled screen 5,5"+

-IP68

- Size limit 155mm height and 72mm (i hate huge phones)

In the returned results only A8 is a non flagship. 

 

This is actualy where the problem is. The phone is exceptional value especialy in the build quality department, and because we like it so much, we want it to last, because there are no newer alternatives on the market in this price range.

 

gadris1978
Apprentice
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Galaxy A Series
Hi, I think it would be nicer for the planet if our devices could last at least 4-5 years, not 2 or 3 maximum, don't you think? Especially in this case, when an updated software could be more than enough.
Ireibe
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Galaxy A Series

@gadris1978 wrote:
Hi, I think it would be nicer for the planet if our devices could last at least 4-5 years, not 2 or 3 maximum, don't you think? Especially in this case, when an updated software could be more than enough.

Yes, that would be nicer. And how much more would you be willing to pay Samsung if they gave the A8 two more major version ?

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SamsSon
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Galaxy A Series

Hi Rolf,

Do you know how much it would cost Samsung if they updated the A8 to Android 10?

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KlemenC
Explorer
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Galaxy A Series

I'm really interested in this as well. If i judge by myself i would be willing to contribute to this cause.

It would be amazing to see that samsung opens a kickstarter for android 10 update for A8 and S8!

It would open a new source of revenue for samsung as well. Buisiness as usual :face-with-tears-of-joy:

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Ireibe
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Galaxy A Series

@SamsSon wrote:

Hi Rolf,

Do you know how much it would cost Samsung if they updated the A8 to Android 10?


No, I don't. But it would cost money to do that and Samsung would earn less because they would sell less hardware. Saving the planet is great, but somebody would have to pay for it.

As for me : I bought an S9 in october for 500 Eur knowing that I would get Android 10. I guess I'd have payed 600 Eur if that had included 2 more versions Android 11 and 12.

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KlemenC
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Galaxy A Series

50 per version sounds like a reasonable price to me

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Ireibe
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@KlemenC wrote:

50 per version sounds like a reasonable price to me


Okay, then I suggest we ask Samsung to think about offering a longer period with major updates and security updates delivered, at least for some of the smartphones, in return for an appropriately increased price.

@AntS, @moderators : could you relay the message to Samsung Management that there are users who would very much like to pay for such a service ?

KlemenC
Explorer
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Galaxy A Series

Great! Looking forward for a response. Thank you

I thing a crowd funding option would make sense for them as it would limit updates to models with enough backers. So they don't take too much risk, for developing expense.

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Qwerty7
Voyager
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Galaxy A Series

I don't think we should pay any more to Samsung than we already do just to get a proper amount of updates. They have already developed it for A7 2018 which has the same CPU as the A8, and therefore can just be easily ported to this device. And if they want to charge money, they should just not update the j4+ and j6+ and avoid developing android 10 for those. I'd be surprised if those devices could even run Minecraft well with such an old low end snapdragon 425 which was optimised for android 5.1. They might as well not update those devices, prevent them from becoming even slower then they already are and update the A8 and S8 instead. Therefore, A8 and S8 owners would be happy and would buy another Samsung product, and j4+ and j6+ owners would not be sad that their phone is an unusuable mess on android 10 and would get another Samsung phone later. Therefore Samsung makes more profit if they don't charge to update phones - just don't update the ones with ancient processors. It's very simple samsung!

gadris1978
Apprentice
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Galaxy A Series
Hi RolfVonHessen , I am not sure I will pay Samsung if they gave one or two more major versions to the A8. It is time for them to maybe update their business model and be more concerned by ecological issues. I bought my A8 18 months ago, I don't want to change it because of software obsolescence, but if I am forced to do it, I definetely won't buy a Samsung anymore. I can find the money to buy any flagship that I want, this is not the question, but I am tired to change phones every 1-2 years. And finally I think this is not normal. By exemple, I keep my computers more than 5 years, I 'd like to do the same with my phones. The mobile OS is important to customer satisfaction. Years ago, Nokia used their OS on their devices, they were the world leader and now they don't count anymore. Same for Blackbery machines with Blackberry 10 (which I loved , but I don't buy Blackberrys anymore ... I bought the A8 in replacement for my Passport and Keyone), same for the Windows mobile devices and so on. Samsung mobile phones are quite good but Samsung are not alones on the market.
Ireibe
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Galaxy A Series

@gadris1978 wrote:
Hi RolfVonHessen , I am not sure I will pay Samsung if they gave one or two more major versions to the A8. It is time for them to maybe update their business model and be more concerned by ecological issues. I bought my A8 18 months ago, I don't want to change it because of software obsolescence, but if I am forced to do it, I definetely won't buy a Samsung anymore. [...]. Samsung mobile phones are quite good but Samsung are not alones on the market.

Yes, indeed, there are a lot of players in the market. If you find one that gives you longer support for the same money and that is what you want, you'd better choose it the next time you buy. What I don't understand is what you think they should do to their business model - voluntarily earn less money ? Because that is what would happen if they just gave longer support for the same money.

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gadris1978
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This short-term thinking is extremely dangerous. If I buy a Samsung phone and two years after I am not satisfied and migrate to a competitor, do you think that Samsung earn money?
Ireibe
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Galaxy A Series

@gadris1978 wrote:
This short-term thinking is extremely dangerous. If I buy a Samsung phone and two years after I am not satisfied and migrate to a competitor, do you think that Samsung earn money?

That's not my problem, but Samsung's. As to short-term thinking : what's your long-term perspective then - getting more for paying less ?

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