Samsung's update policy, which means every phone gets 2 major updates MUST change. The Galaxy A8 2018 launched in January 2018 with nougat, before the s9 and Oreo while the j7 duo launched 2 months later with Oreo . This means the j7 duo, sold at exactly the same time as the A8, probably for half the price, will get android 10 while the A8 will not. Also, most A8 owners bought it after Oreo rolled out, 2-3 months later so not updating the phone to the newest version on android and making it a year's update before a worse phone should not be acceptable. And this may happen just because it was launched with a 1.5 year old os and had it for about 2 months. The Samsung update policy of 2 years is a lie for the A8 and a 2017 devices - it is more like only 1⅓ years of updates. Also there is nothing that the A6 2018 and all of the 2018 j series do better than the a8, despite all being sold at the same time and they will get android 10. Last year there was a similar petition for A 2017 devices to get pie, but Samsung didnt update them. Hopefully they do read this and learn that they won't make more sales of newer devices if they don't update older ones - it would just further damage their reputation. We must convince them to do this not just for the A8, but other devices like the S8 and note8 and for future updates as well. Android 10 will not roll out to Samsung devices for months, but if this is started now we can let them know early on so they have no excuses of not having enough time to make a new update, etc
l bought the samsung galaxy A8 plus on Sept 2018 at the time of Oreo8, but l technical get updated only to pie9. This appears to be unfair for the device bought only less than one and half year but only got one major update. Samsung galaxy A8 plus should get Android 10 update entitlement. l hope Samsung need to look at this from customers' perspective instead of keeping the customers feel cheated otherwise.
I fully agree,
The A8 can go out with Oreo while Piel was already out, I don't understand why they chose it. I hope they still update it, otherwise I'm going to look for another brand, this is yet another disappointment from Samsung.
As there is no reply from either mods and/or Samsung management, i think that silence is their answer and there will be no update.
Looks like the only option is to be sure which sistem you buy your phone with, or just not buy Samsung anymore. Their midrange phones don't have IP rating anymore so i will probably do the later.
I think that 90% of people that bought this phone were upgrading to oreo straight out of the box, so counting this as first major update is laughable, and this is why we feel like we have been swindled.
Samsung are hiding behind their policy, because they save/make money this way. Buisiness as usual. They want to incentivise us to buy a new phone for updates...
I came to terms that i don"t need updates and that my A8 will serve me (pie or 10) until it dies. Than i will consider my options...