21-08-2023 07:31 PM in
My wife just purchased a Samsung galaxy A54 5g phone. When she calls my phone, her phone continues to ring and she can't hear me respond. We've updated the her phone software , added and ran the galaxy app booster to her phone, restarted her phone, reset her network settings, removed and replaced her sim card. Nothing works. It only accords when she attempts to voice call my phone. Occurs 100 % of the time. Video connection and texting, both RCS and SMS work fine between the phones. Both phones are on the same network, tracfone straight-talk. Tracfone support says it's likely a phone issue because they can see it dialing and hanging up. Her operating system is android version 13, One UI version 5.1, base S546VLUDS4AWG1. She doesn't have the problem with other family phones. Anyone got a suggession?
21-08-2023 07:42 PM in
21-08-2023 09:13 PM in
Badger42, I disabled Wifi Calling and rebooted. No Change. Enabled Wifi calling, disabled Volte, rebooted. No Change. Thank you for your reply and suggestion. I'll keep troubleshooting.
21-08-2023 09:27 PM in