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Galaxy A51 Set up problem

(Topic created on: 08-01-2021 06:21 PM)
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Knutsford
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I am having Galaxy A51 Set up problems. I did have an A6. I get Lets Go. Then I agree to the Privacy details. Then I get checking for updates. Then I get Checking for Info. Then I get "Couldn't sign in. There was a problem communicationg with Google Severs". Wifi is on and Data is on. My router knows about my Phone. My Google account doesn't know about my new phone - only the old one. My Number has been moved from my old one to my New One so I have no mobile at all at the moment. Can someone help please? There are no O2 Shops open at the moment or any other phone shop so I am stuck. Thanks.

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BandOfBrothers
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Can you double check your entering the right login details please @Knutsford 

 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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Knutsford
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How can I log in? I can't get past Setup to see anything.  Is it possible for me to reset the Phone or has it got to be an engineer? When I first tried to set it up I was usibg smart swich and got a meessage about not being able to copy my Google account over and now I am stuck

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BandOfBrothers
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You should be able to reset a phone by logging into your Samsung Account on a tablet or laptop etc @Knutsford 

 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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Knutsford
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I have managed to get a working phone at last but I still can't get my Google account over to it. Someone is going to take a look on Monday for me

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Progress
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Exactly my problem. Can someone help me

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Knutsford
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If I remember rightly someone in an O2 shop sorted it out for me but I can't remember what they did. It is a long time ago now

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