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Original topic:

Galaxy A5 black screen

(Topic created on: 23-03-2021 05:52 PM)
James202
First Poster
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Galaxy A Series

Hi. I dropped my Galaxy A5 and a purple spot appeared in the right bottom corner but next morning it had completely covered my screen. I bought a new Galaxy and I want to do a smart switch to my new phone but can't see my old phone screen to enable it to transfer the data to the new phone. Does anyone have any solutions? I've tried everything, mirroring to my TV, transfer data to my PC but I have to enable debugging on my phone which obviously I can't do. It's getting so frustrating at this stage, if anyone can help I'd really appreciate 

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4 REPLIES 4
strawberry cake
Hotshot
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Galaxy A Series

@James202 

 

if the A5 is still connected to network even without screen and this feature was enabled before

 

try using findmymobile → click Back up 

 

https://findmymobile.samsung.com/

 

😉


 (\_/)
(='.'=)
(")_(") strawberry cake so delicious

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BandOfBrothers
Superuser II
Superuser II
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Galaxy A Series

If you backed up to Samsung Cloud then inputting your Samsung ID and setting up the phone using your last back up should move your stuff across @James202 

Your apps will be in your Playstore My Library section.


Current Phone >Samsung Z Fold³ 5G.

Previous Phone > Note 20 Ultra 5G SM-N9860.

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James202
First Poster
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Galaxy A Series

Thank you for your reply but unfortunately I hadn't it backed up, stupid I know but that's the way it is. I'll know better next time.

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James202
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Galaxy A Series

Thanks for your help. Unfortunately I hadn't it backed up.

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