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Galaxy A41 not turning on!

(Topic created on: 12-09-2020 08:51 PM)
1910 Views
Phone35
Apprentice
Options

Hi all,

 

I just bought the A41 Phone about 2-3 weeks ago. 

I charged it this morning to 100% but by this evening it was not turning on!

 

I have barely used it all day so am not sure what could be causing this.

 

Already tried soft reset multiple times and the screen stays black. Not turning on.

 

Do you have any recommendations? Please help! :hand-with-index-and-middle-fingers-crossed:

5 REPLIES 5
Meh90
Pathfinder
Options
is it still under store warranty?

when I have issues with powering up, I hold the power button and volume down
Phone35
Apprentice
Options

I think it must be, since I bought it very recently.

I've tried doing that with the power button and volume down button, but it hasn't worked. 😥

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Meh90
Pathfinder
Options
take it back unfortunately. sorry to hear
Phone35
Apprentice
Options

Okay, will do. Hopefully we can get a replacement. Thank you for your comments!! 

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PEGASUS01
Explorer
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send it off to samsung as it'll be under their warranty too, only takes 5 days
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