Galaxy a34 One UI 6 issues.

[Dylann51]

Hello. Here are some issues I have faced after installing one ui 6 onto my device yesterday after receiving it. While playing games after the update, the phone may heat up extremely. It got so hot I began to feel it through quite a thick phone case I must mention. I don't have an application to measure temp, but I can assure you it was hot. This was happening just tonight. I haven't experienced any other issues apart from overheating. May this be fixed in one ui 6.1?

[BandOfBrothers]

Hi @Dylann51 

Do please try this troubleshooting step > Clear Cache Files from the phone's System Partition Section  > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop or use a Tv's USB Port to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too. 

You can send feedback via your Samsung Members App too. 

If I can be of any further help then please don't hesitate. Take care.  😎 

[Dylann51]

Thanks for your help. I haven't really tried gaming on the phone after clearing cache, but I did so successfully. I'll try gaming later and report back.

[SereneH]

Hello, @Dylann51! 

Gaming is processor intensive. If you're using a third party case, try removing it. 

In addition to @BandOfBrothers suggestion, try the steps on these guides: 

https://www.samsung.com/uk/support/mobile-devices/what-to-do-when-your-phone-heats-up/

https://www.samsung.com/uk/support/mobile-devices/causes-and-solutions-for-when-your-samsung-galaxy-...

[Dylann51]

Alright thanks. Maybe next time I try use games I'll remove the case!

[parsaseifi]

In my experience the device is already strong enough for heavy gaming but I always play the smooth graphics settings since i don't really like all that extra annoying shadows and visual effects. The only Issue in General devices thare aren't made for gaming or isn't top flagship is about long-term playing and heating up. So my suggestion may sound dump and completely no one would suggest you in the internet to do that but i keep battery saver on with only one specific option on, Limiting cpu to 70%. Keeping cpu to constantly work in a semi-high is better than it working max for certain minutes and then throttle like hell. But you can also use Samsung's official "thermal guardian" to controls heating.

[andyluthier]

When I try to open a game the game opens to a frozen screen I have to close all several times before the game will actually run and play