Galaxy A33 won't charge immediately

[Im11]

When I plug my Galaxy A33 into the socket to charge, there is no response. I have to unplug the charger and plug it back in a second time before the phone starts to charge. Anyone who recognizes this problem? 

[MartijnK]

Hi @Im11, good morning.

Within the warranty period, technical issues will be repaired with any costs. In our service center my colleagues will investigate your phone. However when your phone has physical damage a repair won't be free of charge.

Kind regards,

Martijn

[Im11]

Seems logic And it doesn't matter that I bought it via Proximus? I don't have to have it fixed via a Proximus store?

[MartijnK]

It won't matter where you bought this, as long as it's a EU model you can also claim the warranty directly with us 😇 

Kind regards,

Martijn

[Im11]

Great! I'll make an appointment in Brussels then! Thank you very much for your kind assistance. Have a nice day!

[Im11]

Hi,
I'm coming back to this thread because I'm experiencing the same problem again. I made an appointment at a Samsung store back then but eventually I canceled it as in the week leading up to the appointment, I didn't experience the issue again. Phone has been charging without issues ever since, until last week.
I have to unplug and replug into the socket 3 or 4 times before it charges and sometimes it stops randomly after charging 1%, then I have to unplug and replug again for it to continue charging... It's really annoying as it's just happening randomly so when they'd test it in a store, they might not see an issue...

[MartijnK]

Hoi @Im11, goedemiddag.

Gebruik je ook een originele oplader? En ervaar je dit ook als je je telefoon hebt opgestart in de Veilige Modus? Met de Veilige Modus start je het toestel op zonder geïnstalleerde apps van derden, het toestel start dan uitsluitend met standaard applicaties op. Kijk hier voor informatie over je hoe je de Veilige Modus kunt starten op jouw toestel: https://bit.ly/2L5WTEG

Groeten,

Martijn

 

[Im11]

Ja, de oplader is origineel. Ik ben wel even aan het testen met een andere oplader, maar het is moeilijk te zeggen omdat het zich niet continu voordoet. Moet het dus toch een paar dagen aanhouden.
Dat maakt het dan ook moeilijk om veilige modus te testen. Maar ik probeer wat uit en hou jullie op de hoogte